Shipping is free on all orders via UPS ground shipping. If you require your purchase urgently please contact us for expedited shipping charges.
We hope that you are delighted with every order you receive from Never A Wallflower.com, but if you are not perfectly satisfied with your items, you have 15 days to return them to us for a refund.
All items should be returned new, unused and with all Never A Wallflower tags still attached. Any items that are returned to us in a damaged, soiled or otherwise altered and less than perfect condition may not be accepted and may be sent back to the customer. All items returned to us should have a corresponding Return Merchandise Authorization (RMA) number (sent via email to the customer upon notification of a return request). Unidentified returns may be returned to the sender.
Please take care when trying on garments. Clothing must be returned in a new, unused and undamaged condition, with the returns tag still attached.
Items are classified as faulty if they are received damaged or if a manufacturing fault occurs within six months of purchase. Damage due to wear and tear or as a result of invalid cleaning methods not depicted on the care label, are not considered faulty. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. If a faulty item cannot be repaired or replaced we will offer a full refund.
Every effort has been made to ensure the colors of each product are displayed as accurately as possible. However, as computer models and screens may vary, we cannot guarantee that your monitor’s display of color is completely accurate.
All successfully returned items will be credited to the card used when placing the order, less international taxes or import duties incurred. For payments made by PayPal, refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card. It is advised that all items returned are sent using our free returns service via UPS. If you choose to return an item to us via any other provider or a different UPS account, the costs incurred will not be reimbursed.
As the responsibility for international customs duties and local VAT/GST (outside of the EU) lie with the customer, Never A Wallflower.com are unable to refund any charges incurred upon delivery of the order. However, you may be able to recover these by contacting your local customs bureau directly. Please note, items should not be returned to us without prior notice. All return requests should be submitted through your Never A Wallflower.com account. Items returned to us without prior notification may not be refunded.
FAULTY OR DAMAGED ITEMS
Shipping costs will be refunded for items that are incidentally delivered in a damaged or in a faulty condition
Items must be returned to us at our warehouse address within 15 days of delivery. Returns received after this time will not be accepted.
HOW TO RETURN AN ITEM
If you placed an order as a guest or have any problems accessing your account, please contact firstname.lastname@example.org to request your return.
- Log into My Account, on my Recent Orders listing select the order you wish to return or part return. Click on the ‘Return’ link against the order.
- Fill in the form and select the item(s) and quantity you wish to return. Choose your reason for your return from the drop down menu. If an item is faulty please provide details in the comment box. Please press ‘Submit'.
- You will receive an email detailing your RMA number and a UPS return label. Please include your RMA number with the items being returned. Call UPS to arrange a free collection at your convenience. Place items into the box and seal securely and wait for your driver to collect. You will be notified via email when your return has been received. For additional help or queries regarding the returns process, please contact us at: email@example.com
If you would like to exchange your purchase for a different size, please indicate that in your return request and a customer service agent will be in touch to facilitate.